Order Cancellation Policy
Effective Date: May 2, 2026
At The Horizon Project, we process orders quickly to ensure your printing supplies reach you as soon as possible. If you need to cancel an order, please review our policy below:
1. Cancellation Window
-
Before Dispatch: You may cancel your order at any time before it has been handed over to our logistics partner, Indian Post.
-
After Dispatch: Once an order has been dispatched and a tracking number has been generated, we are unable to cancel the shipment. In this case, you may follow our Returns & Refund Policy after the package arrives.
2. How to Request a Cancellation
To cancel an order, please contact us immediately with your order number through one of the following channels:
-
Email: info@hprintsweb.site
-
Phone/WhatsApp: +91 7799445582
3. Refund for Cancelled Orders
-
Full Refund: If the cancellation is made before dispatch, a full refund will be processed back to your original payment method (PayPal or Credit/Debit card).
-
Processing Time: Refunds typically take 5-7 business days to reflect in your account, depending on your financial institution.
4. Special Considerations
-
Cash on Delivery (COD): For orders placed within India using COD, simply notify us before dispatch to cancel the request.
-
Incorrect Information: If you realize your shipping address is incorrect, please contact us immediately. If the order has not been dispatched, we can update the details or cancel and re-issue the order for you.
Contact Information The Horizon Project Basantpur Saitali, Muradnagar, Ghaziabad, 201206 Website: hprintsweb.site