Effective Date: May 2, 2026 Company Name: The Horizon Project
At The Horizon Project, we stand behind the quality of our premium refurbished ink cartridges. If you are not completely satisfied with your purchase from hprintsweb.site, we are here to help.
1. Return Conditions
We accept returns under the following circumstances:
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Defective or Damaged Items: If your cartridge is not recognized by your printer or arrives damaged, you are eligible for a full replacement or refund.
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Incorrect Item Received: If we sent you a different model than what you ordered (e.g., you ordered 502XLBK but received 202XL), we will rectify the error at no cost to you.
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Unopened Items: You may return unopened, sealed cartridges within 30 days of delivery for a refund.
2. Refund Process
Once we receive and inspect your returned item, we will notify you of the status of your refund:
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Approved Refunds: If approved, your refund will be processed back to your original payment method (PayPal or Credit/Debit card).
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Timeline: Please allow 5-7 business days for the credit to appear in your account, depending on your financial institution.
3. Shipping for Returns
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Faulty/Incorrect Items: We will cover the shipping costs if the return is a result of our error or a defective product.
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Change of Mind: For standard returns of unopened items, the customer is responsible for paying the return shipping costs via a reliable courier like Indian Post.
4. Non-Returnable Items
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Cartridges that have been opened and used (unless they are found to be technically defective).
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Items returned more than 30 days after the delivery date.
5. Contact for Support
To initiate a return or if you have questions regarding compatibility for your specific printer model (such as the i-Series, Pix-Series, or EcoTank systems), please reach out to our team:
The Horizon Project Address: Basantpur Saitali, Muradnagar, Ghaziabad, 201206 Phone: +91 7799445582 Email: info@hprintsweb.site Website: hprintsweb.site